How Lightning Quest handles user data.

Who We Are

Lightning Quest is an Ontario, Canada based crypto rewards and game platform available at https://lightningquest.net. You can contact us at support@lightningquest.net for privacy questions, account questions, or data requests.

Information We Collect

We collect information users provide directly, information created by site activity, and technical information needed to run a rewards platform.

• Account information, such as email address, username, password authentication records handled by our authentication provider, referral code, profile settings, guild membership, and chat settings.
• Rewards and gameplay information, including coin balance, XP, levels, faucet claims, shortlink completions, offerwall credits, PTC activity, Surf activity, Campaign progress, Daily Boss progress, chests, gear, inventory, upgrades, scrap, energy, quests, leaderboards, referrals, deposits, withdrawals, and ledger history.
• Withdrawal and payment information, including payout method, wallet addresses, payment identifiers, withdrawal requests, transaction hashes, status history, manual review notes, and reversal history.
• Fraud prevention and security signals, including IP address, IP hashes, user agent, device/browser signals, timestamps, CAPTCHA results, adblock checks, risk events, duplicate account signals, VPN/proxy/abuse indicators, and admin enforcement records.
• User content, including chat messages, submitted Surf links, link reports, offer proof, screenshots submitted for review, guild information, and support messages.
• Partner and advertiser data, including postbacks, callbacks, reversals, survey status, offer status, reward amount, transaction IDs, placement IDs, and related metadata from offerwalls, shortlinks, PTC providers, ad networks, and payment providers.

How We Use Information

We use information to operate the site, credit rewards, protect the reward economy, improve the product, and comply with legal or partner requirements.

• Create and manage accounts, profiles, balances, game progress, guilds, chat, referrals, and rewards.
• Track activity, calculate coins, XP, Surf Points, chest progress, energy, bonuses, boosts, quests, leaderboards, campaign rewards, daily boss rewards, and withdrawals.
• Detect, prevent, and investigate fraud, bots, multi-accounting, duplicate accounts, VPN/proxy abuse, suspicious withdrawals, fake completions, chargebacks, reversals, spam, unsafe links, and attempts to manipulate rewards.
• Review, approve, reject, delay, reverse, or cancel rewards and withdrawals when activity violates our rules, partner rules, or appears unsafe.
• Show ads, route users to partner offerwalls/shortlinks/PTC providers, measure completions, and reconcile partner callbacks.
• Respond to support requests, enforce our Terms, maintain security, debug errors, analyze performance, and improve the site.

Cookies, Ads, and Third Parties

Lightning Quest uses cookies, local storage, scripts, iframes, and third-party services to support login, rewards, ads, fraud prevention, offerwalls, analytics, and site functionality. Third-party partners may collect information under their own privacy policies when you interact with their ads, surveys, offerwalls, videos, shortlinks, PTC pages, payment tools, or external pages.

• Offerwalls, survey providers, PTC providers, shortlink providers, ad networks, payment processors, wallet providers, CAPTCHA providers, hosting providers, database providers, and email providers may process data needed to provide their services.
• We do not control third-party websites or offers. Review their terms and privacy policies before participating.
• Ad blockers, disabled scripts, private browsing, or rejected cookies may prevent earning features from tracking properly.

When We Share Information

We share information only as needed to run Lightning Quest, process rewards, enforce rules, use service providers, comply with obligations, or protect the site and users.

• With service providers that host the site, store data, send email, process authentication, process payments, detect abuse, or provide operational tools.
• With offerwall, survey, shortlink, PTC, advertising, and referral partners to validate activity, credit rewards, handle reversals, prevent abuse, and troubleshoot missing rewards.
• With law enforcement, regulators, payment providers, or other parties when we believe disclosure is required by law, necessary to enforce our rules, or needed to prevent harm, fraud, or abuse.

Data Retention

We currently retain account, ledger, transaction, fraud prevention, support, and security records unless and until we adopt a different deletion policy or are required to delete specific records. This retention helps us operate the platform, resolve disputes, process reversals, satisfy partner requirements, comply with legal obligations, preserve accounting history, and protect against repeated abuse. Some records may be retained after account closure where needed for fraud prevention, accounting, chargeback/reversal handling, legal compliance, or security.

Your Choices

You can contact support@lightningquest.net to request access, correction, or deletion of personal information. We may need to verify your identity before acting on a request, and we may retain records where needed for fraud prevention, payment records, legal obligations, partner obligations, chargeback/reversal handling, or legitimate business purposes.

Security

We use technical and administrative controls intended to protect accounts and rewards data. No website, wallet system, or internet transmission is completely secure. Users are responsible for protecting their email account, login credentials, wallet addresses, and devices.

Changes

We may update this Privacy Policy as the site changes. The updated version will be posted on this page with a new last updated date. Continued use of Lightning Quest after changes means you accept the updated policy.